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| Item Type: | Book Section |
|---|---|
| Title: | Explaining |
| Author: | Brown, G. |
| Author: | Hargie, Owen |
| URL | http://books.google.co.uk/books?id=9hIBiLIzwaEC&printsec=frontcover&source=gbs_ge_summary_r&cad=0#v=onepage&q&f=false |
| Edition | 3rd |
| Place | London |
| Publisher | Routledge |
| Pages | 195-228 |
| ISBN | 0203007034, 9780203007037 |
| Book Title | The Handbook of Communication Skills |