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| Item Type: | Journal Article |
|---|---|
| Title: | Quality standards in the public sector: differences between Italy and the UK in the citizen’s charter initiative |
| Author: | Schiavo, L.L. |
| Volume | 78 |
| Issue | 3 |
| Pages | 679–698 |
| Publication | Public Administration |
| Date | 2000-00-00 2000 |
| Library Catalog | Google Scholar |
| Short Title | Quality standards in the public sector |