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Item Type:Journal Article
Title: Measuring the Quality of Legal Services: An Idea Whose Time has Not Come
Author: Carlson, Rick J.
Abstract: There is a record of concern about the quality of legal services. And there is a record of the attempt to ensure quality through restricting the admission of persons to the practice of law. But beyond this, there is no "system" for, nor for that matter, any theory about, assuring the quality of legal services. This paper proposes such a system, and at the same time offers a theoretical framework for its development. And this is done despite the fact that it is highly unlikely that any such system will be utilized in the near future. The paper develops its theoretical base, and its concrete proposals, from an extended examination of the systems of quality assurance which have been developed for medical care services. Given a sufficient degree of similarity between the medical care and legal service systems, analogical analysis is used. The paper concludes that a quality assurance system can be fashioned for the provision of legal services, even though such a system is likely to remain a theoretical construct for the foreseeable future.
URL http://www.jstor.org/stable/3053121
Volume 11
Issue 2
Pages 287-317
Publication Law & Society Review
ISSN 00239216
Date 1976-01-01 January 01, 1976
Extra ArticleType: research-article / Issue Title: Delivery of Legal Services / Full publication date: 1976 / Copyright © 1976 Law and Society Association